Frequently Asked Questions

How do I place an order?

Simply browse our Shop page, select the product you like, and click "Order on WhatsApp." A pre-filled message with the product details will open in WhatsApp — just send it and our team will confirm availability and guide you through the rest.

Do you accept online payments?

We currently process orders via WhatsApp, where our team will share available payment options (UPI, bank transfer, or cash on delivery in select areas) once your order is confirmed.

Can I personalise a gift?

Yes! Many of our products support personalisation such as names, photos and custom messages. Look for the "Personalisation available" note on the product page, or ask us directly on WhatsApp.

How long does delivery take?

Delivery timelines vary by location and product, typically 3-7 business days across India. Personalised items may take slightly longer. Exact timelines are shared during order confirmation.

Do you deliver across India?

Yes, we deliver pan-India through trusted courier partners.

What if I receive a damaged product?

Please contact us within 48 hours of delivery with photos of the damaged item, and we will arrange a replacement or refund as per our Return & Refund Policy.

Can I order in bulk for corporate gifting?

Absolutely. Use our Bulk Order or Corporate Gifting enquiry option on the Contact page, and our team will get in touch with tailored options and pricing.

How do I track my order?

Once shipped, our team will share tracking details with you directly over WhatsApp or email.

Still have a question?

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