We accept returns or replacements only in cases of damaged, defective or incorrect items delivered. Please notify us within 48 hours of delivery, along with clear photos or a short video of the issue.
Personalised and customised products (including name/photo customisation) cannot be returned or exchanged unless found damaged or defective upon delivery, as these are made specifically for you.
Once your return request is verified, we will offer a replacement where possible, or process a refund to your original payment method within 7-10 business days.
Message us on WhatsApp at +91 9811017101 with your order details, photos of the item and a brief description of the issue, and our team will guide you through the process.
Orders may be cancelled before dispatch by contacting us directly. Once an order has been shipped or personalisation work has begun, cancellation may not be possible.